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Terms and Conditions

Welcome to

In addition Terms and Conditions are presented between NAOMI Q, Mateja Korelc Qureshi s.p. ("NAOMI Q, Mateja Korelc Qureshi s.p.", "we", "us" or "our") and you ("User", "you" or "your").

We reserve the right to change this site and these terms and conditions at any time.

User Account

Registration to visit is unnecessary. Viewing and Ordering items on Store can be made as Guest also. For safety and security, each customer is allowed to create only one registered account.

Note: Newsletter subscription on the registration page is checked by default. If you don't want to receive any kind of Newsletters from us please uncheck the Newsletter subscription option at registration.

Ordering and Order Cancellation

After order is completed from customer side it is ready to be procesed by us. Customers can cancel their order at anytime prior to shipping. In this case please inform us through our »Contact us« form or on: However, once the order has been dispatched, the order cannot be canceled, changed, or refunded. Both parties agree that transportation is the sole responsibility of the third-party logistics company. During this stage, full ownership of the product(s) belongs to the buyer. 

All orders reported as "delivered" by shipping companies are considered delivered. We cannot be made liable of non-delivery in this case.

There may be occasions when we confirm your order but subsequently learn that we cannot supply the ordered product. As products are shipped from different suppliers we do not have all the product information at all time. In this case we cannot supply a product you ordered. When this case occurs we will contact you and offer to choose another product or cancel the order and refund the purchase money in full.


Payment is possible through PayPal or Bank transfer only. In case you do not have PayPal account yet it can be opened very easily on their website.


All items are delivered free of cost. Free shipping also sometimes means longer delivery times. Delivery times are mentioned on each product and are expressed in working days.

Products can be shipped from different locations. For orders with more than one product, we may split your order into several packages. Products are delivered by courier companies GLS or DPD.

Customers are responsible for providing complete and accurate shipping addresses. We cannot make changes to your shipping address once a package has been shipped, and we are not liable for packages lost due to incomplete or inaccurate addresses.


Returns Policy applies to:

  • Product(s) not being delivered on time

  • Product(s) delivered are damaged

  • Product(s) delivered are not as described

  • Product(s) sizes

If you do not receive the products ordered in the delivery time mentioned on each product please contact us immediately for further assistance or full money refund. 

If product(s) delivered are damaged or not as described please send us your complaint via our »Contact us« form or on email: with full description and in case of damaged product attach pictures for proof. In case the complaint is justified the money will be returned to your account (Bank or PayPal).

In case the product received does not fit your size we do not take any responsibility. The sizes charts are put next to each product so before making an order please check the sizes carefully. Please pay notice that the dimensions are measured on a flat - without stretching the material and there could be minor difference in measurment (+/- 2 cm).

Product Descriptions

While we try in good faith to be as accurate as possible, we do not warrant that product descriptions or other content is accurate, complete, reliable, or error free.

Presented product images are for demonstration only. Plaese take into consideration the differences in the characteristics of the image displayed on different devices to announce that the colors of the products may differ slightly from those presented in the pictures.


Prices and any discounts of items are subject to change without notice. The prices do not include import tax and duties, should your package become examined and deemed taxable by your local customs. Payment of these is the responsibility of the buyer.

Prices do not include VAT. All prices are VAT exempt under Article 287 of VAT directive.


As your satisfaction is very important to us we are trying to improve our services at all times. For any kind of help or further information please contact us through our »Contact us« form or on email: Also your feedback and comments are always welcome.

By using our website, you agree to our online Terms and Conditions and Privacy Policy.

This document was last updated on May 22nd, 2018